What is Inbound Marketing? The Definitive Guide for 2021

Here’s a closer look at the STEPPS Framework:

1. Social Currency

People care about how they look to others. They want to seem smart, cool, and in the know. So be sure to find the inner-remarkability (e.g., Will it Blend?) and make people feel like insiders.

2. Triggers

Top-of-mind means tip-of-tongue. So consider the context. Grow your habitat so that people get triggered to think about your product or idea. Rebecca Black’s ‘Friday’ music video is an excellent example of this.

3. Emotion

When we care, we share. Emotional content often goes viral, so focus on feelings rather than function. And kindle the fire using high arousal emotions.

4. Public

Built to show, made to grow. The more public something is, the more likely people will imitate it. Design products and initiatives that advertise themselves. (e.g., red bottom shoes) Create some visible behavioral residue. 

5. Practical Value

News you can use. Useful things get shared. So highlight incredible value and expertise so that people can pass it on.

6. Stories

Information travels under what seems like idle chatter. Stories are vessels, so build a Trojan Horse. Create a narrative or story that people want to tell which carries your idea along for the ride.

Try to include two or more of the STEPPS share triggers when crafting your content to make it contagious!

The STEPPS framework gets applied to all phases of inbound marketing. But, it's critical in the convert phase.

Why does this matter?

Inbound marketing has become used as a primary marketing strategy. Consumers are growing aware of tactics used to capture email addresses.

In the same way, consumers have learned to block out traditional marketing efforts. The same threat applies to using inbound lead conversion tactics.

In the past, a common tactic was to create “offers.” Then “gate” those offers behind a “conversion form” hosted on a landing page. This approach requires visitors to provide their email addresses to get access to the offer.

This tactic worked well for years for generating awareness stage leads. But, new technologies like “disposable email accounts,” which provide 10-minute access. Have disrupted the effectiveness of this tactic.

In 2021, gating content is no longer as useful as it once was. Many inbound marketers have moved to un-gating their content. Causing them to win the majority of the traffic and business.

Your content must be better than ever. You must provide real value that meets your buyers exactly where they are in the buying journey.

Your content needs to be impressive. It must be valuable enough to the visitor that they will want to immerse themselves in it. If they do, they will come back to your website to read and reference it on a regular basis.

Prospects will be likely to join your community by subscribing to your email updates if they love your content.

Additionally, they may also provide their email to get a PDF copy of your content emailed to them. (Like the option you saw at the beginning of this article.)

Here’s the deal:

You can still have offers that visitors need to fill out a form to get access to the information. It only changes the types of offers that get gated and the reason for gating them.

Here's a simple rule to follow:

If you don't need a person's contact information to provide access to what they are looking for, then don't ask for it.

Here are some great reasons to ask for your visitor's email address:

To send a PDF copy of the article or report emailed to them. As a bonus include a few extra tips not included in the post to make the offer more valuable:

• Provide access to tools (free trials, spreadsheets, checklists, etc.)
• Register them for an upcoming webinar
• Provide an Assessment or Consultation
• Send product samples

Once a site visitor decides to take advantage of an offer of value, they “convert” on a landing page or light-box. They do this by providing their contact information in exchange for the offer.

With this approach, you should also leverage the power of remarketing. Done by adding tracking pixels on your website.

Remarketing allows you to continue to connect with visitors to your website. These are visitors who may not have made an immediate purchase or inquiry. 

It allows you to position targeted ads in front of a defined audience. These are visitors that have visited your website in the past - as they browse elsewhere on the internet.” https://www.adhesion.co.nz/blog/google-remarketing-how-it-works/

Don't just focus on generating "leads". Instead, focus on generating a “subscriber” base too.

Subscribers have interest in staying up-to-date with your content. But, in most cases, becoming a subscriber doesn’t mean they are ready to buy from you.

This means subscribers should not be considered as leads. And, you shouldn’t expect every subscriber to become a lead. There could be many reasons why a subscriber may not be a good fit to buy your products or services.

The value of subscribers often gets overlooked. But, subscribers are essential to the success of your marketing efforts. They not only consume your content, but they are fans that are likely to share your content with others.

With that said, you should consider what life is like for your subscribers. Making sure there is real value in being part of your community as a subscriber.

Then you can provide opportunities to subscribers that are a persona fit, allowing them to become leads by engaging with your content. Aligning your offers with the awareness and consideration stages of the buying journey.

Include calls-to-action throughout your website to bring attention to your offers. Having calls-to-action encourages lead conversion.

You should also include a dedicated call-tracking phone number throughout your website. For example, we use the CallRail call tracking technology to capture leads and record calls from our website. 

Aside from basic content offers, which include newsletter subscriptions and PDF versions of in-depth articles. You’ll want to host buying stage offers on dedicated landing pages.

Landing pages are distinct from your main website. They have a single focused objective and design. Landing pages should have the site's global navigation removed. Limiting the options available to visitors of that page, guiding them to the intended conversion goal.

Your landing pages need to get optimized for continuous improvement. Done through A/B and user testing using the Growth Driven Design Methodology.

The lead nurturing process begins once a contact has converted into a lead. This process is essential to closing sales with inbound marketing.

Lead Generation Resources

• Lead Generation: A Beginner's Guide to Generating Business Leads the Inbound Way
• 10 Tips to Convert Leads that Won't Go Out Style
• Ridiculously Effective Technique for Online Lead Generation
• The Beginner's Guide to Starting a Newsletter and Email List
• Email List-Building From the Experts: How to Grow a Massive Email List
• How You Can Build an Email Marketing List as Quickly as Possible

Social Media is no longer just a "fun" place to hang out. It’s a communication channel used by people of all ages and demographics.

On August 27, 2015, 1 billion people used Facebook on the same day. 1 in 7 people on earth was all on the same website in a 24 hour period. https://www.facebook.com/zuck/posts/10102329188394581

In September of 2017 there 1.37 billion average active users every day on Facebook.

When it comes to social media, Facebook is the new internet. Its broad adoption means that a good part, if not all, of your prospects and customers are using the network.

This means Facebook marketing should most likely be part of your social strategy.

You should also identify which other social networks your targeted audience uses. Other social media networks to consider include LinkedIn, Twitter, and YouTube.

The most important aspect of social media is that it’s social. Meaning you shouldn’t use it to broadcast impersonal promotional marketing messages.

Instead, focus on having real conversations with real people. Be relevant, helpful, and friendly.

With this in mind, you should share your content. But, you need to share it with the intent of adding value to the conversation by being helpful.

Social media marketing can be sophisticated. Different strategies apply to each network.

Attracting your targeted audience and engaging them is the first step. But, the next step, lead conversion is critical to your success.

Your next customer is out there looking for information and help. Creating a conversion strategy for your business is essential.

There’s a lot that can be done using social media platforms, to the point where it can be overwhelming when trying to figure out where to start and what to do.

The following resources will teach you how often you should post to social platforms. Resources to make your posts better. And, how to engage with your audience.

Social Media Marketing Resources

• The Social Media Frequency Guide: How Often to Post to Facebook, Twitter, LinkedIn and More
• Inbound Marketing Strategy Needs Proper Social Media to Drive Results
• How to Learn Social Media Marketing: 41 Resources for Beginners
• 11 Effective Ways to Use Social Media to Promote Your Content
• 21 Social Media Engagement Tactics That Will Grow Your Audience
• Don't Trust an Intern with Your Social Strategy

Determine if your new contact is a fit based on your buyer persona after a contact becomes a lead.

“How do I do that”, you may be asking?

Include a qualification question(s) on your conversion form. The question aligns with the buying stage of the offer. This information will give you the insight you need to determine persona fit.

Here are a few example qualification questions that we have used, and an idea of the types of questions you could ask:

• What is your biggest marketing challenge (Awareness Stage)
• Getting traffic to my website
• Getting leads from my site
• Closing sales leads from my website
• None - my marketing and sales are great
  

Which best describes you? (Awareness Stage)

• Business Owner
• Marketing Professional
• Sales Professional
• HR Professional
• Other - leads to a drop-down with a blank text field for entry
  

How much will you invest annually in marketing your business (Consideration Stage)

• Less than 10K
• 10K to 25K
• 25K to 50K
• 50K to 100K
• Over 100K
  

Based on how the contact answers your questions you can determine fit. If the contact is a fit, you have generated a new lead!

Some of the example questions may not be appropriate to ask the first time a visitor fills out a form.

The first question, “What is your biggest marketing challenge.” This question may be an appropriate question for a first-time conversion. How they answer the question will determine how you qualify your new lead.

In most cases, you won’t be able to disqualify leads with one question. You’ll want to continue to nurture your new lead through the buying journey. Do this by providing more offers and opportunities. Capturing more intelligence about your lead to better qualify them.

Below is a diagram from HubSpot. It provides an outline of the buyer’s journey. It outlines offers to use at each stage of the buying journey.

A persona fit lead that has converted in the “Awareness” stage of the buying journey is a Marketing Qualified Lead. (MQL)

A lead with the lifecycle stage of (MQL), means they are a good fit for further education. In this stage, you'll want to focus on the solutions that are available to them.

Stay engaged with your (MQL). Further, educate them on how to fulfill their needs or overcome their challenges. Highlighting how the solution(s) you provide can help them.

When an MQL has indicated that your solution may be an excellent fit for them, they become a Sales Qualified Lead (SQL).

A lead in the lifecycle stage of (SQL) means they've qualified to make a purchasing decision. In most situations, a member of your Sales team will be reaching out to them to close the sale.

Inbound leads are more informed and educated on the solutions that are available to them. They understand the benefits of your solution. For this reason, you'll want to manage Inbound leads differently.

This process is called the Inbound Sales Methodology. 

Inbound Sales focus on the personal needs of the buyer, rather than the seller. It requires an understanding of the buyer's plans, goals, and challenges.

Inbound salespeople use this information to start meaningful conversations and make offers aligned with where the buyer is at in the buying process.

Below is a lifecycle stage flowchart. It shows how leads progress through the lifecycle stages within the buying journey.

While the lead nurturing and the qualification process may seem simple, it's rarely linear. You’ll find that some of your prospects will qualify faster than others. Some may engage in content and offers related to many stages at once.

Determining where a lead should fit within a lifecycle stage can be somewhat complicated. To overcome this challenge, you can use lead scoring. Lead scoring measures lead interactions both on and off of your website. This data determines the leads appropriate lifecycle stage.

Additionally, make sure you’re engaging your prospects on a regular basis. You need to stay in front and top of mind with them while they are on the buying journey. If you don’t, there’s a good chance that they will forget about you and you’ll likely lose them.

Trying to manage this process on your own is not recommended for long-term growth. Instead, use marketing automation to handle these tasks for you.

What is marketing automation?

Marketing automation is a software platform or technology. It's designed to help organizations with their marketing efforts. It automates tasks such as email, social media, and other website actions.

Marketing automation should be set up to nurture prospects. Using helpful “value-based” email messages, social media messages, and remarketing offers.

Your promoters won’t just materialize out of thin air: they start off as strangers, visitors, contacts, and customers. 

The following resources will teach you the basics of lifecycle marketing. Which is essential to transforming strangers into promoters of your brand.

Lifecycle Stage Resources

• Lifecycle Marketing
• 4 Reasons Why Lifecycle Stages Matter for Inbound Marketing
• The Ultimate Lifecycle Email Marketing Guide
• The 12 Key Messaging Strategies for Email Lifecycle Marketing

What's the problem with most websites? It's that they provide the same experience page after page to all visitors.

Instead, an Inbound Marketing website uses available data to deliver a personalized experience. The data gets collected through visitors' interactions with your site.

Provide a more engaging experience with personalized calls-to-action and web page content. Personalizing based on how they are engaging with the content as well as their interests and needs. This type of engagement is known as “Contextual Marketing.”

Contextual Marketing takes into account the users' needs, habits, and goals. It creates a personalized website experience. Providing an optimal user experience, and increasing conversion rates by 20% on average. (source) 

Providing the right content to the right person, at the right time.

In fact, 73% of consumers prefer a personalized online shopping experience. (Source)

Here’s an example of how Spotify uses contextual marketing:

When not logged into Spotify:

When logged in as a Spotify free user:

When logged in as a paid account customer: 

Contextual marketing improves the experience in all phases of the buying journey and after becoming a customer.

Delighting Customers.

One of the reasons Inbound Marketing is so compelling is that doesn’t end with closing sales. Instead, it continues throughout the entire customer's experience.

Why is that important?

Because it’s 6 to 7 times more expensive to acquire a new customer than it is to keep a current one. (Source)

Consumers trust word-of-mouth (WOM) more than any other medium. 

According to McKinsey, WOM creates advocacy, which is 50x more likely to trigger a sale. 

Meaning, you need to be great at educating your prospects and customers. You also need to provide excellent products, services, and support. Your goal should be to turn your customers into loyal fans and promoters. Making them advocates for your brand!

Doing so requires that you consider what life looks like in the eyes of your customers. Then optimizing and improving the customer experience.

Contextual Marketing is a great way to improve the customer experience. After a prospect becomes a customer, the way you communicate with them needs to change.

You can use marketing automation to provide a personalized customer experience. Helping them to get the most out of being a customer.

Delivering a personalized experience provides an excellent opportunity to cross-sell and up-sell more products or services.

As you learn more about your leads over time, you can better personalize your messages to their specific needs. Personalization may start with email, but it certainly doesn't end there. Here are some fantastic resources on how you can use personalization throughout the buyer's journey.

Personalization Resources

• How is Personalization Changing the Face of Marketing?
• How to Deploy Personalization in an Inbound Marketing Plan
• A Personal Touch: How Personalization Improves Your Inbound Marketing & Sales Strategy
• 8 Personalization Trends That Are Reinventing the Buyer's Journey

Here's the deal.

It's impossible for your sales team to chase every single lead, and as a marketer, it's not possible to manually nurture every relationship.

This means you can very quickly waste your marketing budget if you do not have an active lead management and prospect nurturing system.

What's the solution?

Marketing automation.

Marketing automation allows you to leverage software technology to provide a fluid user experience as they engage with your website and brand throughout the web.

Marketing automation provides an interactive experience with multiple touchpoints along the way.

These touchpoints include multiple marketing channels including email marketing, social media marketing, smart content, and SMS text messaging.

In addition to these touchpoints, a good marketing automation system is connected to a contact database that records all interactions a contact has with your brand online.

These systems can automate interactions based on user activity or lack of user activity in specific channels.

In 2021 email marketing still plays an essential role in an effective inbound marketing strategy. The most significant change with email today is that it has to be mobile-optimized to be effective.

According to HubSpot, 81% of smartphone users say email is the MOST used smartphone feature.

With that said, you don't want to bombard your prospects and customers with emails. Instead, you need to provide touchpoints when it makes sense, supporting them, and being helpful.

Marketing automation is great for providing the following benefits:

- Offering light-weight support to your customers

- Respond to inquiries quickly and efficiently

- Stay in communication in-between phone calls

- Provide access to additional products and services

Here are a few resources to help you understand marketing automation, prove its ROI, and the mistakes you'll want to avoid.

Marketing Automation Resources

• 5 Common Marketing Automation Pitfalls to Avoid
• The Definitive Guide to Marketing Automation

According to a study conducted by Chief Marketing Technologist Scott Brinker:

In 2011, there were a reported 150 marketing software technology companies. Six years later in 2017, there are now over 5,000 companies in the technology landscape.

Below is a list of popular options that are often used to help digital marketing and sales efforts: 

(Some of which your organization may already be using.) 

1. Content Management System (CMS) + Business Blogging: WordPress, Drupal, Joomla
2. Email Marketing: MailChimp, Aweber, Get Response
3. Marketing Automation & Landing Pages: Unbounce, ClickFunnels, Wishpond
4. Search Engine Optimization (SEO): Moz, SEMRush, Ahrefs
5. Social Media Management, Automation & Monitoring: Hootsuite, Quick Sprout, Seesmic
6. Customer Relationship Management (CRM): Salesforce, Zoho, Nimble
7. Sales Enablement Software: Salesforce, MarcomCentral, Trivie
8. Marketing & Sales Analytics: Google Analytics, Heap, Salesforce

To name a few….

This growth in technology options can be overwhelming to sift through. It often leads companies to purchase a collection of marketing and sales technologies. Many times they don’t work together as needed and can even overlap in functionality.

Using too many marketing and sales technologies often leads to inefficiencies.

Some of these inefficiencies include:

• Continuous training staff across many platforms
• Continuous logging in and out of many platforms, taking more time
• Platform integrations are unavailable or don’t function as needed
• Contact interactions are difficult, if not impossible to see and measure
• Analytics and reporting are often inaccessible, disconnected or skewed

You can overcome these challenges by using a software toolset that is an all-in-one solution. When it comes to inbound marketing, HubSpot is the recognized technology leader.

HubSpot offers a full stack of software. HubSpot software provides tools for marketing, sales, and customer success, with a completely free CRM at its core.

This includes:

• CRM FREE - Get deeper insights on every contact, lead, and customer
• Marketing Hub - Grow your traffic, and convert more visitors into customers
• Sales Hub - Skyrocket productivity, and close more deals with less work
• Customer Hub - Connect with your customers on their terms to help them succeed.

The HubSpot platform integrates the following:

• Website hosting
• Content management
• Blogging
• Search engine optimization
• Email marketing and marketing automation
• Social media promotion and engagement
• Lead capture and conversion
• Website and marketing analytics.

The benefits include:

• One platform for your team to learn
• One login to access all your information
• Seamless integration everywhere
• One central contact database that stores all interactions
• Easy to access analytics and reports ready when you need them

Making it much easier to manage your inbound marketing and sales efforts in one spot.

These are some of the tools that you'll want to use to make using inbound marketing easier. While HubSpot does have a lot of inbound marketing tools under one roof, they don't have them all.

Inbound Marketing Tools

• HubSpot | Inbound Marketing & Sales Software
• Hotjar - All-in-one Analytics and Feedback
• 30 Essential Inbound Marketing Tools of 2021
• Asana | Move Work Forward
• Easy Online Meetings with HD Video Conferencing | GoToMeeting
• Buffer - A Smarter Way to Share on Social Media
• Google Analytics